Cascades East Ride Center
Cascades East Ride Center (CERC) is a call center that provides information about local transportation options available, and schedules rides for several kinds of local transportation, and processes travel reimbursements for OHA/DHS clients:
- Cascade East Transit – get bus information and schedules rides when reservations are needed
- OHP (Medicaid) Rides –rides scheduled for eligible OHP clients to and from covered medical services.
- OHP (Medicaid) Travel Reimbursements – claims processed for OHP clients providing their own transportation to and from eligible medical visits.
For more information about the services above see below. If you would like to talk with a Customer Service Representative about Central Oregon transportation options please call (541) 385-8680 or Toll Free 1 (866) 385-8680 between the hours of 8am and 5pm.
Other Central Oregon Transportation Services
For a list of transportation options in Central Oregon, click here.
Rides On Cascade East Transit (CET)
CET is a public transportation system providing local on demand bus service in the Redmond, Prineville, Madras, La Pine and Sisters communities. Bend CET provides fixed route bus service for the general public, and, pre-scheduled Dial-A-Ride services for qualifying persons with disabilities and seniors who qualify as low income.
Additionally, Community Connector bus service provides Bus service on a fixed schedule and is available between the communities of Bend, Redmond, Terrebonne, Prineville, Madras, Culver, Metolius, Warm Springs, La Pine and Sisters.
Medical Rides for Eligible OHP Clients
CERC arranges rides to medical appointments for eligible Medicaid (OHP) clients when they have no other way to get to their covered Medicaid services. The service area covered for the scheduling of medical transportation rides includes the following counties: Crook, Deschutes, Jefferson, and four communities in Northern Klamath County; Gilchrist, Crescent, Chemult and Crescent Lake. Rides should be scheduled at least 48 hours in advance, when possible, to ensure ride availability. CERC is open 8am -5pm (NOT the hours listed in the document links below).
To be eligible for help with travel reimbursement costs trips must be to a provider in your local town, or the next closest town where the service is available if not available in your local town. Requests for reimbursements must be requested and authorized before the medical service happens unless it is an unanticipated, urgent need. You need to get your medical provider to fill out one of our trip verification forms and you must submit it within 45 days of your trip. See the attached program guide for more information.
- For information on the OHP Medical Transportation Program, click here
- Para informacion del OHP Programa de Transportacion Medico, haga click aqui
- For information on OHP eligible urgent need rides After Hours, click here for provider list
OHP Medical Transportation Reimbursements
For residents of Crook, Deschutes, Jefferson & Northern Klamath Counties, CERC authorizes and issues transportation reimbursements to help cover the travel costs for Medicaid (OHP) clients to get to and from covered Medicaid services. If you are on the Oregon Health Plan (OHP) and drive yourself to medical services, or have a friend or family member who can give you a ride, you may be eligible for help with travel costs. (Northern Klamath County coverage is residents of Gilchrist, Crescent, Crescent Lake and Chemult.)
To be eligible for help with travel reimbursement costs trips must be to a provider in your local town, or the next closest town where the service is available if not available in your local town. Requests for reimbursements must be requested and authorized at least 48 hours before the medical service unless it is an unanticipated, urgent need. Trip verifications are required. See the attached program guide for more information.
- For information on the OHP Transportation Reimbursement Program, click here
- Para informacion del OHP Reembolso Para Transportacion Medico, haga click aqui
- For a copy of the OHP Single Visit Medical Verification Form, click here
- For a copy of the OHP Multiple Visits to One Medical Provider Verification Form, click here
CERC Advisory Committee Agenda & Minutes
- COIC Administration, 334 NE Hawthorne Ave, Bend, OR 97701
- Every Other Month, 4th Wednesday, 1:00 – 2:30 pm
For more information contact:
Cascades East Ride Center
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